Privacy policy

Who we are

Our website address is: https://indigoshair.se/

What personal data we collect and why we collect it

While visiting our website, we will track:

• Products you have shown: we use this to, for example, show you products that you have recently looked at
• Location information, IP address and browser type: we use this for purposes such as calculating shipping costs
• Delivery address: we ask you to enter this so that we, for example, can calculate shipping before you order, and send you the order!

We also use cookies to keep track of the contents of the shopping cart while you use our website. Read more about this under Cookie policy.

When you shop from us, we ask you to provide us with information that includes your name, billing address, delivery address, e-mail address, telephone number, credit card details / payment details and any account information such as username and password. We use this information for purposes such as:

• Send information to you about your account and your order
• Answer your questions, including repurchases and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Follow legal requirements we have
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

Who in our team has access

Members of our team have access to the information you give us. For example, both administrators and store owners have access to:

• Order information such as what was bought, when it was bought and where it should be sent.
• Customer information such as your name, email address and billing and delivery information.

Our team has access to this information to fulfill orders, make refunds and provide support.

What we share with others

We only share the necessary information to be able to complete your order with third parties.

Payments

We accept payments through a payment partner. In order to be able to process your payment, our payment partner will have access to your invoicing information and the information about the purchase that is needed to complete the payment, e.g. purchase price.

Contact forms

In our contact forms there are some fields that are mandatory, these fields contain information about you that we need to manage the contact form. When you fill in our contact form, all the information you fill in as well as your IP address is stored and sent in an email to us. The IP address is used to combat spam, other information you fill in yourself is used to reply to your message.

Embedded content from other sites

Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the website in question.

Analysis

When you visit our site, we will track which country you come from and which pages on our website you visit. This is saved completely anonymously.

How long we keep your information

If you create an account, we will store your name, address, e-mail address and telephone number, which will be used to fill in your details at the checkout for future orders.

In general, only information about you is stored as long as we need the information for the purposes for which we collect and use it, and we are not legally obliged to store it. For example, we will store order information for the current time period for accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or reviews, if you leave them.

What rights you have over your data

You can request to receive all personal information we have about you, including all information you have given us. You can also request that we delete all personal information we have about you. This does not include any information that we have to save for administrative, legal or security purposes.

How we protect your information

All information we save is stored on a secure server in a password-protected database. And passwords saved in the database are always encrypted automatically and no one has access to passwords saved in the database, if you have forgotten a password it must therefore be restored, since it is not possible to retrieve from the database.

Contact details

For questions regarding the privacy policy or cookie policy, contact info@indigoshair.se.

Cookie policy